IMPACT OF EFFECTIVE ORGANIZATIONAL COMMUNICATION CLIMATE ON NURSES’ COMMITMENT AND THE QUALITY OF NURSES PERFORMANCE IN SELECTED HOSPITALS.

In all nursing organizations, the issue of maintaining employee commitment is a major concern to managers. This is due to its potential impact on morale, quality of patient care, and productivity (Mc Neese -Smith, 1997). Communication is a central part of nursing practice. It is important in the delivery of effective and appropriate nursing care (Naish, 1996). The aim of the study was to identify the impact of effective organizational communication on nurses’ commitment and the quality of nurses’ performance in selected hospitals. The present study was done at two different sectors. One of them was governmental sector and the other one was private sector. Random sample of 85 nurses of different level of education and experience working in these two sectors were included in the study. Three tools collected data. First, Slater scale developed by Wandelt and Stewart (1980), it was used to measure nurses’ performance. Second one, organization communication inventory developed by Costigan and Schmeidler (1981). The last one, the organization commitment questionnaire developed by Cook and Wall (1980), O’Relly and Chatman (1986), and Ersen Kerger et.al (1986) in Brewer and Lok (1995). The finding of the study revealed that, there was statistical significant difference between two different hospital sectors and nurses’ performance and organization communication. While, there was no statistical significant difference between the two different hospital sectors and nurses’ commitment In relation to demographic variables, there was relation between nurses’ performance and their age, experience and marital status. While, there was no relation between organizational communication and nurses demographic variables except pattern of work shift and method of nursing assignment. Also, there was no statistical relation between nurses’ commitment and their demographic variables except overtime payment and nurses’ experience in present place of work. The findings of the present study revealed that, there was no statistical significant correlation between the quality of nurses' performance, and organizational communication and commitment. While, there was statistical significant correlation between organizational communication and nurses commitment. Recommendations are made in the light of these findings.