CONFLICT AMONG STAFF NURSES AND RESOLUTION TECHNIQUE USED BY THEIR HEAD NURSES

Authors

1 B.Sc Nursing , Prof. of Anesthesia Faculty of Medicine Zagazig University

2 Ass. Prof. of Nursing Administration Faculty of Nursing Ain Shams University

3 Lecturer of Nursing Administration Faculty of Nursing Zagazig University

Abstract

Conflict is a natural, inevitable condition in organization, and it is often a prerequisite for change in people and organization (Sullivan and Decker, 1997). The conflict when managed properly, can promote organizational creativity, productivity, cost containment and can lead to satisfaction by all involved parties (Dove ,1998).The present study was done to investigate the level and type of conflict among staff nurses as perceived by themselves and by their nurse leaders, identifying the different strategies utilized by nurse leaders to manage staff nurses conflict and solicit staff nurses opinion regarding their preferred style of conflict resolution. Data were collected from ZagazigUniversityHospital . Sample of study consisted of 267 staff nurses and 81 head nurses. The data for this study were collected using two types of questionnaire sheets, one for the staff nurses group and other for the head nurses group. The finding of the study have indicated that intergroup was the most frequent type of nurses conflict followed by interpersonal, while the intrapersonal was the least frequent type . Head and staff nurses in the different units were utilizing and preferred the collaborating, compromising and accommodating conflict resolving strategies rather than competing and avoiding ones. The majority of both groups have agreed upon shortage of resources as the important factor. Recommendations are made in the light of these finding.

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